Frequently asked questions
What makes you different from your competitors?
Hippie Shack has a strict policy of researching and selecting purely eco-friendly, etically sourced and sustainable products.
From where do you operate?
We are based in the United Kingdom
Do you accept returns/exchanges over and above what customers are entitled to by law (i.e., a replacement/repair for a minor fault or refund for a major fault)?
Please see our returns Policy.
Do you allow refunds for a change of mind? If so, how long do customers have to contact you?
Please contact within 14 days and for more info please see return policy
To where do you ship? How long does it take you to process an order before it is dispatched?
Please see how Shipping Policy
Where are your packages shipped from?
United Kingdom
Do you ship packages internationally?
Yes
Are all items tracked?
Yes
What payment methods do you accept?
See payment methods
Are your products ethical?
All our products are ethically sourced by trusted and vetted suppliers that are planet friendly and strive towards sustainability and a better planet. Our suppliers provide proof and certication on their commitment and practices towards better and fair working conditions and trade.
How are your products Planet Friendly?
All our products can be tracked and traced through production from our door to yours. Using Planet Friendly eco fabrics and dyes whilst avoiding deforestation, excess water consumption, avoiding CO2 emissions, avoiding plastic and providing carbon offset.