Frequently asked questions

What makes you different from your competitors?

Hippie Shack has a strict policy of researching and selecting purely eco-friendly, etically sourced and sustainable products.

From where do you operate?

We are based in the United Kingdom

Do you accept returns/exchanges over and above what customers are entitled to by law (i.e., a replacement/repair for a minor fault or refund for a major fault)?

Please see our returns Policy.

Do you allow refunds for a change of mind? If so, how long do customers have to contact you?

Please contact within 14 days and for more info please see return policy

To where do you ship? How long does it take you to process an order before it is dispatched?

Please see how Shipping Policy

Where are your packages shipped from?

United Kingdom

Do you ship packages internationally?


Are all items tracked?


What payment methods do you accept?

See payment methods

Are your products ethical?

All our products are ethical in the way they are sourced by trusted and vetted suppliers that are planet friendly and strive towards a sustainable and better planet. Our suppliers provide proof and certication on their commitment and practices towards better and fair working conditions and trade.

How are your products Planet Friendly?

All our products can be tracked and traced through production from our door to yours. Using Planet Friendly eco fabrics and dyes whilst avoiding deforestation, excess water consumption, avoiding CO2 emissions, avoiding plastic and providing carbon offset.